Every voice matters. every insight counts.
We turn your feedback into real care impact automatically with Australia’s leading CX and complaints software for aged care, disability and beyond
3 million + feedback responses collected from our clients
What is carepage?
CarePage is a purpose-built customer and employee experience platform designed specifically for the health, care, and human services sectors. Whether you’re managing aged care homes, home care services, or disability support, CarePage helps you easily capture real-time feedback, identify early warning signs, and demonstrate continuous improvement—all in one centralised dashboard.
Built to meet the unique needs of regulated care environments, CarePage does more than gather data—it turns insights into action.
How it works
1. Capture feedback across channels
Use SMS, email, QR codes, surveys, kiosks or paper forms to collect feedback from residents, families, clients, employees, and carers.
2. Centralise & analyse
All responses flow into your dashboard in real time, with built-in analytics that track sentiment, key themes, and compliance indicators.
3. Take action & improve
Identify high-risk trends, trigger internal alerts, manage complaints, and close the loop through custom workflows and audit trails.
4. Report & comply
Generate instant, board-ready reports or audit-ready documentation aligned with aged care reforms—including the strengthened Aged Care Quality Standards and NQIP requirements.
What our customers say
CarePage has helped us spot early signs of issues before they escalate. We’ve saved time on reporting and improved satisfaction across families and staff.
Executive Manager
National Aged Care Provider
See all features - Want to dig deeper?
What makes us different?
NQIP compatible
We help providers meet and exceed the National Quality Indicator Program reporting requirements, with built-in surveys and automated analytics aligned to the 2025 standards.
Built for care
Unlike generic CX platforms, CarePage is tailored to aged care, retirement, home care, and disability services—backed by deep sector knowledge.
Audit-ready reports in minutes
Be inspection-ready with professional reports that align with the strengthened Standards and support Quality Indicator tracking.
Integration-ready
Designed to integrate with leading clinical and workforce management systems—coming soon. Talk to us if you'd like to join our integration partner program.
Flexible, modular & scalable
Choose from survey, complaints, reputation, or workforce modules—or combine them all in one seamless experience.
Our partners
Who we help?
Get the insights you need to make data-informed decisions that drive performance
Carepage’s analytics, AI recommendations empower you to make better decisions that unlock breakthrough performance for your business.
Co-designed with the care sectors
CarePage gives high-performance organisations the tools to truly understand the heartbeat of their clients and teams.
Creating safer, happier and more responsive communities.
Aged care &
home care
Disability services
Retirement living
Health & wellness
Ready to bring purpose back to aged care?
Join providers transforming lifestyle and wellbeing with ARI.
Backed by care leaders who get it - and get results
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The point of using Lorem Ipsum is that it has a more-or-less normal distribution of letters, as opposed to using ‘Content here, content here.
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The features that turn feedback into action
Multi-channel feedback collection
Al + human-centred analysis
Drill-down dashboards
Follow-up workflows
Risk flags + Regulatory reporting
Star rating & satisfaction score benchmarking
Let us do the work for you
Unlocking Intelligence with Florence AI
Florence AI™ is your intelligent companion for making sense of complex data with speed and precision.
Florence AI™ is designed to analyse vast qualitative and quantitative datasets, Florence AI™ quickly identifies key themes, priority areas, and actionable insights. Whether you’re navigating customer feedback, employee surveys, or operational data, this powerful tool cuts through the noise to surface what truly matters. By transforming raw information into clear, digestible insights, Florence AI™ empowers organisations to make informed, impactful decisions in record time.
More about ARI
Meet ARI - Inspired by Aristotle, built for wellbeing
The smart way to manage lifestyle & wellbeing programs.
This intuitive software solution enables providers to effortlessly schedule, track, and report on lifestyle and wellbeing activities, keeping residents connected and fulfilled.
Grounded in dignity, choice, and person-centred care, ARI allows providers to deliver tailored experiences that enhance emotional and social wellbeing.
Let's us fuel your understanding
